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We're always looking to improve our customer service. Our customers who use British Sign Language can now talk with us using a Sign Language interpreter. The InterpretersLive! service is provided by Sign Solutions.
Before you access the InterpretersLive! Service, please choose which device you'd like to use:
iPad/iPhone/ Android tablet Computer (PC)/ Laptop
InterpretersLive! video service hours are 8am to 12 midnight, 7 days a week. Outside of these hours, please contact the team to pre-book an interpreter who can be online within 30 minutes.
How to use the InterpretersLive!
Watch the video by clicking the red 'play' sign. A transcript is also available.
This service is accessible via Windows supported devices and Apple Mac.
It is compatible with the following browsers: Google Chrome version 46 and later, Firefox version 45 and later, Opera version 39 and later. If you're using Safari 9 or Internet Explorer 11, when prompted, please download the plugin. You will only need to do this once, next time you will be taken straight to the call button.
Support and Troubleshooting
If you're having difficulties connecting to the InterpretersLive! Service try watching our Troubleshooting guide. A video transcript is available.
Please note: if you have less than 120kbps available – your call will be audio only. Minimum requirement for video calls is 192kbps.
If you're having problems accessing the App please watch our download guide. A video transcript is available.
Alternatively, you can contact Sign Solutions for further help or to provide feedback on the service.
If you're not happy with your experience of using the InterpretersLive! service, here's a guidance video on what to do. A transcript is also available.
Sign Solutions, the provider of InterpretersLive!, is certified ISO 27001 and ISO 9001 and all data is processed and held securely. As a certified organisation, Sign Solutions is committed to continuous improvement and is externally assessed, annually, to ensure progress is maintained.