Northern Powergrid

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Making you our priority

At Northern Powergrid we understand that all our customers are individuals with unique needs. We understand that power cuts can cause a worry, particularly if you, or someone you care for, needs the power on for medical reasons, are elderly, sick or disabled or have trouble communicating. You may have young children to look after at home. Whatever the reason, we have developed tailored services and guidance to ensure you get the support you need. As a Priority Services Customer, our Priority Services Membership team will make sure you receive extra help and peace of mind if there is a power cut. 

We'll contact you to let you know the time your power is likely to be back on and of any help we may be able to provide. We do this regardless of the time of day or night by text message, if we have a mobile phone number for you, or by calling you, if we only have a landline number for you.

If you'd like to receive text messages from us, so that we don't need to call you during the night, please let us know your mobile phone number either by calling our dedicated Priority Services Membership team on 0800 169 2996 or by emailing us.

British Sign Language translations  are available here.  You can also talk to us using British Sign Language through our InterpretersLive! service.

We work with a number of partners so they can help us promote our Priority Services Membership and offer advice on keeping warm, staying safe and keeping your bills down.

PSM Video.pngIf you'd like to find out more about our Priority Services Membership and whether you - a family member or someone you care for - is eligible to join why not view our video.

You can also find out more about Priority Services, energy efficiency advice, what to do in a power cut and a range of other helpful advice and information by downloading our information booklet

Making you our priority.


Priority Services Information

Download Documents
Priority Services Membership Information Booklet
Find out more about our free Priority Services Membership and how to join
Statement of Priority Services Membership Arrangements
Our commitment to meeting our licence obligations
Our Code of Practice Information Guide
View our commitment to customer service
Arrangements for Access to Premises
View our arrangements for visiting customers' premises
Download Resources
Join our Priority Services Membership (PSM)
Apply online to become a Priority Services member
PSM video - general information
See how we are making you our priority
PSM video - medically dependent
See how we can support our customers who rely on electricity for medical reasons
PSM video - mental health
See how we can support our customers who have mental health needs
PSM video - sight difficulties
See how we can support our customers who have sight difficulties
PSM video - hard of hearing
See how we can support our customers who are hard of hearing
PSM video - language support
See how we can support our customers who do not speak English as a first language
PSM video - general information
English with British Sign Language
PSM video - general information
Arabic version
PSM video - general information
Bengali version
PSM video - general information
Czech version
PSM video - general information
Persian Farsi version
PSM video - general information
Punjabi version
PSM video - general information
Romanian version
PSM video - general information
Slovak version
PSM video - general information
Urdu version
PSM video - general information
Portuguese version
PSM video - general information
Polish version

Get in Touch

Our team is here to help you. If you would like to join our Priority Services Membership or want to speak to someone about signing up yourself or a family member call us on 0800 169 2996.  Alternatively, you can join online.

If you have any other questions you can make an enquiry here or visit our help and advice directory