Northern Powergrid


At Northern Powergrid we understand that all our customers are individuals with unique needs. We understand that power cuts can cause a worry, particularly if you, or someone you care for, needs the power on for medical reasons, are elderly, sick or disabled or have trouble communicating. You may have young children to look after at home. Whatever the reason, we have developed tailored services and guidance to ensure you get the support you need if there is a power cut. As a Priority Services Customer, our Powergrid Care team will make sure you receive extra help and peace of mind if there is a power cut. 

British Sign Language translations available here.  You can talk to us using British Sign Language through our InterpretersLive! service.

View our Code of Practice leaflet here and Statement of Priority Service Arrangements here.

We work with a number of partner so they can help us promote our Priority Services Membership and offer advice on keeping warm, staying safe and keeping your bills down.

Which of the following represents your needs most?

Would you or someone you know benefit from receiving additional support during a power cut?

Why should I register?

If the power goes off, customers who are registered for our Priority Services Membership may be able to access the following services and benefits by simply calling our Powergrid Care Team.