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Emergency 24 hour number 
Emergency 24 hour number 

National helpline

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105
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Emergency 24 hour number

National helpline

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105
  Contact Us  

  Emergency 24 Hour Numbers

National helpline

105

Mon - Sun:

24 Hours

Have you checked our Help & Advice directory, it may just have the answers that you're looking for.

Help & Advice   Make an enquiry  
 Call 105  

National helpline

It is now simpler than ever to report a power cut. If you want to report a power cut call...

105
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Live power cut map

Report a power cut and get information about what we’re doing to get your lights. Save time and stay online for updates.

Energy saving app

Want to be energy efficient, save money and reduce your carbon footprint. Visit our Force for good page and download our Powergrid Energy Saving App

Powering Careers

We're recruiting. Find out more about opportunities to power your career and join Team Powergrid.

Thinking about EV charging

Whether you're looking to install EV chargers at home, at work or on a public highway, we can help you get connected.

Powergrid Care

We understand that all our customers are individuals with unique needs. Find out about our free Priority Services Membership.

Storm Arwen

BEIS and Ofgem have published their storm reviews and we have published our response.

Still can't find what you're looking for?

HELP & ADVICE

My power is off

Power cut

If you have no power, use our live power cut map to register for updates on when we will have your power supply back on.

I'd like to report a power cut

What should I do in a power cut?

I’d like more support

View live power cut map

90% +

of customers have their power restored within 3 hours

Get connected

Connections

Building a house or extending your current one? Want to move the existing supply to your property?

What type of connection do I need?

I'd like a guide price and timescale

I'd like to apply for a connection

Find out more

Who is my energy supplier?

Find out who supplies the electricity to your property.

  • You should only use this service if you are, or if you are to be, the owner or occupier of the property concerned and you are supplied with, or require to be supplied with, electricity at that property i.e you are the bill payer

Striving for #10outof10

We are Team Powergrid - the people behind Northern Powergrid. We live and work in your communities and we are proud to play an essential role in powering your everyday life. We understand that a power cut is inconvenient so we always strive to:

1

Keep our promises to you.

2

Help you understand.

3

Keep you informed.

4

Provide you with a personal service.

What's Happening...

Northern Powergrid working to power green recovery

Supporting community energy

A force for good in our communities
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