Northern Powergrid


Emergency 24 hour numbers

Report a power cut

It is now easier than ever to report a power cut. Simply click here or call...

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Lines open: 24/7
North East

If you have a question or a problem with your power call...



0800 66 88 77

Lines open: 24/7
Yorkshire & N. Lincs

If you have a question or a problem with your power call...



0800 375 675

Lines open: 24/7

How to contact us


If you need a new connection to our network or want to move an existing connection click here or call...


0800 011 3433

Lines open: Mon - Fri  08:00 - 20:00
Saturday - 09:00 - 17:00
General enquiries

If you have a general question about the range of services we provide click here or call...



0800 011 3332

Lines open: 24/7
Planned power cuts

Sometimes we have to switch off customers' power to safely carry out work to improve our network. To find out about a planned power cut click here or call...


0800 587 8865

Lines open: 24/7

Other contacts

Media enquiries

If you're a journalist and have a media enquiry please call the number below. You can view our latest news below...

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0800 500 3175

Lines open: 24/7

We aim to deliver a quality service.  If you feel we haven't met your expectations and wish to raise a complaint call...

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0800 781 8848

Lines open: 24/7

If you need to make a payment, please call the number below and follow the instructions provided...

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0800 028 2017

Lines open: Mon - Fri 09:00 to 17:00