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Powering communities and keeping our colleagues and customers safe

We are reassuring our customers that we will continue to be there for them throughout the coronavirus pandemic. Our first priority will always be response to power cuts and urgent safety issues.

We will continue to respond as a priority to any unplanned power cuts or electrical emergency calls through our 24/7 operations whilst taking all the necessary safety precautions to ensure that our colleagues and customers are safe.

View our Documents & Resources section below for updates and links to the expert national advice we are following.

News & Events

NORTHERN POWERGRID’S CAMPAIGN OFFERS ENERGY ADVICE TO HELP CUSTOMERS REDUCE THEIR ENERGY...
20 Nov 2020
A digital campaign by Northern Powergrid offering energy saving tips and advice has been rolled out across the North East, Yorkshire and northern Lincolnshire to support millions of customers.
LOCAL GRANTS OF UP TO £10,000 ANNOUNCED TO SUPPORT COMMUNITIES DURING COVID-19 PANDEMIC
30 Sep 2020
Community organisations in Yorkshire, Cumbria and the North East of England can now apply for grants of up to £10,000 to support COVID-19 recovery schemes and other essential projects.
CONTINUING TO WORK SAFELY TOGETHER DURING COVID-19
08 Sep 2020
As governments across the UK and Ireland manage regional lockdowns, ease restriction with more people returning to the workplace, and consider the possibility of a resurgence of COVID-19, Energy Networks Association, Northern Powergrid and other...
NORTHERN POWERGRID LINESMAN AND SON SUPPORT CHARITY AFFECTED BY PANDEMIC
24 Jul 2020
Northern Powergrid Linesman, Adrian Farmer, has been keeping busy during the pandemic by helping his son take part in the At Home Superheroes 20km Challenge to raise money for The Pituitary Foundation.
NORTHERN POWERGRID READY TO SUPPORT GOVERNMENT PLANS TO FAST-TRACK INFRASTRUCTURE...
30 Jun 2020
Northern Powergrid is ready to support Government plans to fast-track building projects such as hospitals, schools, housing and road and rail infrastructure to help Britain’s economic recovery following the COVID-19 pandemic.
ENERGY NETWORK COMPANIES URGE CONSTRUCTION WORKERS TO 'WATCH OUT, CABLES ABOUT'
08 Jun 2020
As lockdown eases and construction work begins again, Britain’s energy network companies, including Northern Powergrid, are urging construction workers returning to work to stay safe by making sure that they are aware of any potential underground...
NORTHERN POWERGRID ELECTRICITY RAPID RESPONDER GETS ON BIKE TO SUPPORT NHS COVID-19...
05 Jun 2020
Alan Bruce, an electricity rapid responder at Northern Powergrid, has been exchanging his company vehicle after work for a high performance motorbike to support the NHS during the pandemic.
NORTHERN POWERGRID KEEPS IN TOUCH WITH VULNERABLE CUSTOMERS DURING PANDEMIC
04 Jun 2020
Northern Powergrid has been keeping in touch with its vulnerable customers during the pandemic.
CONTINUING TO WORK SAFELY DURING COVID-19
03 Jun 2020
As governments across the UK and Ireland begin to unveil roadmaps for easing lockdown restrictions, energy network companies, including Northern Powergrid, have reaffirmed their commitments to keeping colleagues and customers safe.
PROTECTING THE REGION’S POWER NETWORK DURING PANDEMIC
28 May 2020
Northern Powergrid is continuing its vital work to manage, maintain, protect and inspect the region’s power network during the pandemic.
POWERING OUR LIVES CAMPAIGN REACHES THOUSANDS OF CUSTOMERS
21 May 2020
Northern Powergrid’s digital animation campaign about how its powering our lives during the pandemic has reached more than 600,000 customers in its first two weeks.
NORTHERN POWERGRID SUPPORTS MENTAL HEALTH AWARENESS WEEK
18 May 2020
Northern Powergrid is showing its support for Mental Health Awareness Week.

Documents and Resources

Download Documents
Download Resources
NHS Advice
View latest NHS advice
Government Advice
View latest Government advice
Northern Powergrid - COVID-19 Risk Assessments
View our COVID-19 Risk Assessments to protect our colleagues and customers

Get in Touch



We're here for you 24/7 on social media (Facebook and Twitter ) or by calling 105. 

Visit our power cut map to report a power cut or get updates about what’s happening to restore your supplies.

Powergrid Care: Need extra support in a power cut due to  your medical or personal circumstances.  You can join our free Priority Services Register by clicking here or calling 0800 169 2996.

Supporting our stakeholders:  Click here to request to join our stakeholder bulletin lists or contact our Stakeholder Relations team.

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