Northern Powergrid

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Emergency 24 hour numbers

Report a power cut

To let us know you are without power and get real-time updates simply click here.

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Lines open: 24/7
North East

If you live in the North East and have a problem with your power call...



0800 66 88 77

Lines open: 24/7
Yorkshire & N. Lincs

If you live in Yorkshire or northern licolnshire and have a problem with your power call...



0800 375 675

Lines open: 24/7

How to contact us


If you need a new connection to our network or to move an existing connection,  visit our dedicated Get Connected page.


0800 011 3433

8am - 8pm & Sat 9am - 5pm
General enquiries

If you have a general question about the range of services we provide, click here to access our dedicated Our Services page.



0800 011 3332

Lines open: 24/7
Planned power cuts

Sometimes we have to switch off customers' power to safely maintain and improve our network. To find out about the reasons we might do this, click here.


0800 587 8865

Lines open: 24/7

Other contacts

Media enquiries

If you're a journalist and have a media enquiry please call the number below. You can view our latest news below...

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0800 500 3175

Lines open: 24/7

We aim to deliver a quality service.  If you feel we haven't met your expectations and wish to raise a complaint call...

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0800 781 8848

Lines open: 24/7

If you need to make a payment, please use our self-serve online payment tool. If you need to speak to someone about a payment call the number below and follow the instructions provided...

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0800 028 2017

Lines open: Mon - Fri 09:00 to 17:00