Connections service improvements

The Incentive on Connections Engagement (ICE) drives network operators to continually improve service to major connections customers. Each year we publish a detailed work plan of service improvement actions.
Our work plans are developed together with our connections stakeholders and all our improvement actions are derived from their suggestions and feedback.

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Find out what Northern Powergrid is doing to improve its connections service for you and customers like you.

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Incentive on Connections Engagement (ICE)

Service improvement work plans

Start of action
Forecast completion
Action completed
Revised completion
Revised timescale
Projected timescale
Area for improvement
Action
Outcome for customers
Target measure
Voltage
Market segments
RAG Status
Q2 {{startyear}}
AAPR
MMAY
JJUN
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JJUL
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SSEP
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DDEC
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JJAN
FFEB
MMAR
Provision of information
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Improving our application and delivery process
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Improving our communication and engagement
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Technical and commercial developments
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Enabling competition
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Innovation
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Incentive on Connections Engagement (ICE)

Service improvement work plans

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ICP

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